My Store ("we", "us", "our") is operated by Zolie Raimondi in Brampton, Ontario, Canada. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
1. Information We Collect
Information you provide directly
- Name and email address — collected at checkout and for subscription sign-up
- Delivery address — required for local delivery orders
- Phone number — used for day-of pickup and delivery notifications
- Order details — products ordered, quantities, frequencies, and preferences
Payment information
We do not store your credit card numbers, CVV codes, or full payment card details on our servers. All payment processing is handled securely by Adyen N.V., a PCI-DSS Level 1 certified payment service provider. We receive only a payment confirmation token and the last four digits of your card. See Adyen's privacy policy at adyen.com/privacy-policy.
Information collected automatically
- IP address and browser type — for security and fraud prevention
- Pages visited and time spent — to improve our website
- Order history — stored in our secure database for fulfillment and account access
2. How We Use Your Information
- To process and fulfill your orders
- To send order confirmation and pickup/delivery notification emails
- To send subscription renewal reminders (if you subscribe)
- To respond to your inquiries and support requests
- To improve our products and website experience
- To comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Third-Party Services
We use the following third-party services that may process your data:
- Adyen — payment processing (PCI-DSS compliant)
- Google Gmail (SMTP) — transactional email delivery
- Google Fonts — font delivery (your browser connects to Google's servers)
Each of these providers has their own privacy policy and is responsible for their own data handling practices.
4. Data Retention
We retain your personal information for as long as needed to provide our services and comply with legal obligations:
- Order records are retained for a minimum of 7 years as required by Canadian tax law
- Account information is retained while your account is active and for 2 years after your last order
- You may request deletion of your personal information at any time (subject to legal retention requirements)
5. Your Rights Under PIPEDA
As a Canadian resident, you have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — ask us to correct inaccurate information
- Withdrawal of consent — opt out of non-essential communications at any time
- Complaint — file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca
To exercise any of these rights, contact us at hello@balancebitez.com.
6. Cookies
We use minimal session-based browser storage to maintain your shopping cart and login state. We do not use third-party tracking cookies or advertising cookies. No cookie consent banner is required as we do not use tracking cookies.
7. Security
We protect your information using industry-standard measures including HTTPS encryption (TLS), secure server infrastructure, and limited staff access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the revised policy.
10. Contact Us
For privacy-related questions or requests:
- 📧 Email: hello@balancebitez.com
- 📍 Address: Brampton, Ontario, Canada